Business
How to Build an AI Strategy for a Small Team
A useful AI strategy for a small team fits on one page: which problems to solve, which tools to allow, how to protect data and how to tell if it is working.
Sophie Williams
Sophie Williams covers AI strategy for businesses at Token & Tell, from policies and pilots to measuring return on investment.
Business
How Small Businesses Can Start Using AI Without a Big Budget
You do not need a data science team to get value from AI. Start with the repetitive work that eats your week, pick low-cost tools, and measure what changes.
Business
How to Write an AI Acceptable Use Policy for Your Team
Your employees are already using AI, with or without rules. A short, clear policy protects your data and lets people use these tools with confidence.
Business
How to Measure AI ROI in Your Business
Many AI projects stall because nobody can say whether they are working. A simple measurement plan, set up before you start, fixes that.
Business
AI Customer Service Chatbots: What Works and What Backfires
A well-built AI assistant can answer routine questions instantly. A badly built one can frustrate customers and even create legal liability. Here is how to get it right.