Opinion
Your AI Assistant Should Say “I Don’t Know” More Often
The most trustworthy expert is the one who admits the limits of what they know. AI products should be designed, and rewarded, to do the same.
Columns and arguments from the Token & Tell desk.

The most trustworthy expert is the one who admits the limits of what they know. AI products should be designed, and rewarded, to do the same.

Benchmarks and debates about machine intelligence miss the question that decides whether AI helps you: how often does it get your task right, and can you tell when it has not?

The flashiest AI demos get the headlines. The quiet, dependable features that save ten minutes a day are doing most of the real good.

Readers care whether something is accurate, useful and honest. Obsessing over the tool that helped produce it distracts from the standards that actually matter.